Terms of Service

1. Acceptance of Terms

By accessing and using magnamate ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

magnamate is a SaaS platform that provides AI-powered chatbot solutions for e-commerce businesses. The Service allows you to create, customize, and deploy chatbots on your website to automate customer service and support interactions.

3. User Accounts

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Subscription and Payment

The Service is offered on a subscription basis. Subscription fees are billed in advance on a monthly or annual basis, as selected by you.

You agree to pay all fees associated with your subscription. All fees are non-refundable except as required by law or as otherwise stated in your subscription plan.

We reserve the right to change our pricing with 30 days' notice. Your continued use of the Service after the price change constitutes your agreement to pay the new price.

5. Acceptable Use

You agree not to use the Service: (a) for any illegal purpose or in violation of any laws; (b) to transmit any harmful, offensive, or inappropriate content; (c) to interfere with or disrupt the Service or servers; (d) to attempt to gain unauthorized access to any portion of the Service; (e) to use automated systems to access the Service without permission.

You are solely responsible for all content and data you provide through the Service, including chatbot configurations, knowledge base content, and customer interactions.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by magnamate and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you create or upload through the Service. By using the Service, you grant magnamate a license to use, store, and process your content solely for the purpose of providing the Service.

7. Data Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information.

8. Service Availability

We strive to provide reliable service but do not guarantee that the Service will be uninterrupted, secure, or error-free. We reserve the right to modify, suspend, or discontinue the Service at any time with or without notice.

We are not liable for any loss or damage resulting from any interruption or unavailability of the Service.

9. Limitation of Liability

To the maximum extent permitted by law, magnamate shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

Upon termination, your right to use the Service will cease immediately. You may cancel your subscription at any time through your account settings.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date.

Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at support@magnamate.de or through our support channels.