Privacy Policy

1. Introduction

magnamate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using magnamate, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, including: account information (name, email address, password), payment information (processed securely through third-party payment processors), chatbot configuration data, knowledge base content, and customer interaction data.

We automatically collect certain information when you use the Service, including: usage data, log data (IP address, browser type, access times), device information, and cookies and tracking technologies.

3. How We Use Your Information

We use the information we collect to: provide, maintain, and improve the Service, process transactions and send related information, send technical notices and support messages, respond to your comments and questions, monitor and analyze usage patterns, detect and prevent fraud or abuse, and comply with legal obligations.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers and encrypted in transit. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only: with your consent, to comply with legal obligations, to protect our rights and safety, with service providers who assist us in operating the Service (under strict confidentiality agreements), and in connection with a business transfer (merger, acquisition, etc.).

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights: the right to access your personal data, the right to rectification, the right to erasure ("right to be forgotten"), the right to restrict processing, the right to data portability, and the right to object to processing.

To exercise these rights, please contact us at privacy@magnamate.de.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for: authentication, preferences, analytics, and security purposes.

8. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

By using the Service, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@magnamate.de or through our support channels.